1.1 Personal Information:

• Name, address, phone number, and email address
• Date of birth and nationality
• Passport and visa information
• Emergency contact details
• Dietary requirements and medical conditions (if relevant)
• Payment information

1.2 Automatically Collected Information:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

2.1 Tour Services:

• Process and confirm your bookings
• Provide tour services and customer support
• Communicate important tour information
• Handle emergency situations during tours
• Process payments and issue invoices

2.2 Marketing and Communication:

• Send promotional emails about new tours and offers
• Provide travel tips and destination information
• Conduct customer satisfaction surveys
• Send newsletters and updates about our services

2.3 Legal and Safety:

• Comply with legal obligations and regulations
• Protect our rights and interests
• Ensure the safety and security of our customers
• Prevent fraud and unauthorized activities

3.1 Service Providers:

• Hotels and accommodation providers
• Transportation companies
• Local tour guides and operators
• Payment processors
• Insurance providers

3.2 Legal Requirements: We may disclose your information when required by law, court order, or government regulation.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred to the new entity.

3.4 Emergency Situations: We may share information with emergency services, medical providers, or family members in case of emergencies during tours.

4.1 Security Measures:

• Encryption of sensitive data during transmission
• Secure servers and databases
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection

4.2 Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

4.3 International Transfers: Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

5.1 Access and Correction: You have the right to access, update, or correct your personal information. Contact us to make changes to your information.

5.2 Marketing Opt-out:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account

5.3 Data Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

5.4 Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

6.1 Cookies: Our website uses cookies to enhance your browsing experience and provide personalized content.

6.2 Types of Cookies:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for targeted advertising
• Preference cookies to remember your settings

6.3 Cookie Management: You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

7.1 External Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

7.2 Social Media: We may use social media plugins and widgets. Your interactions with these features are governed by the respective social media platforms' privacy policies.

7.3 Payment Processors: Payment information is processed by secure third-party payment processors who have their own privacy policies.

8.1 Age Restrictions: Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

8.2 Parental Consent: For travelers under 18, we require parental or guardian consent for tour bookings and information collection.

8.3 Family Tours: When booking family tours, parents/guardians are responsible for providing accurate information about all family members.

9.1 Policy Updates: We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

9.2 Notification:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

9.3 Continued Use: Your continued use of our services after policy changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

TrekkingMantra Travel Services: Privacy Officer

Email: [email protected]

Phone: +91 98765 43210

Address: 123 Travel Street, Andheri West, Mumbai, Maharashtra 400058, India

We will respond to your inquiries within 30 days of receipt.