Terms & Conditions

1. About these terms

These terms apply to every trip, trek, camping experience, group tour and customised trip organised by Trekking Mantra ("TrekkingMantra", "we", "us"), whether you book through our website, a registration link, WhatsApp, our team or a partner. "You" means the person registering and every traveller in their booking. The person who registers accepts these terms on behalf of everyone in the booking.

A trip's own page, quotation or ticket may contain specific terms (for example its cancellation policy). Where they differ from these general terms, the trip-specific terms apply.

2. Booking & registration

• Submitting the registration form creates a pending registration. Your seat is confirmed only after our team verifies your payment and sends your booking confirmation / QR ticket.
• Seats are limited and confirmed in the order payments are verified.
• Please give correct details for every traveller — full name as on ID, age / date of birth, gender, phone, emergency contact and any medical condition. Wrong details can mean being refused boarding, permits or check-in.
• Your QR ticket is personal to your booking. Show it to the trip captain at boarding for attendance.
• We may refuse or cancel a registration at our discretion, with a full refund of the amount paid.

3. Prices, inclusions & offers

• Prices are per person in Indian Rupees, on the sharing basis mentioned (for example triple or quad sharing). Upgrades such as double sharing cost extra.
• What's included and excluded is listed on each trip page or quotation. Anything not listed as included — meals outside the plan, entry tickets, adventure activities, personal expenses, tips — is extra.
• Applicable taxes (such as GST) are charged as per law and shown on your invoice.
• Prices can change before your booking is confirmed (for example due to fuel, permit or hotel rate changes). Once confirmed, your price is fixed except for new government taxes or permit fees.
• Discounts, coupons and offers are valid only for the dates and trips stated, cannot be combined unless we say so, have no cash value and can't be applied after payment.

4. Payments

• A booking amount / advance confirms your seat. The balance must be paid before departure by the date we share — unpaid balances may lead to cancellation of the seat without refund of the advance.
• Pay only through our official channels: the UPI ID / bank account shown on our website or registration form, or to our staff and trip captains against a receipt. Before paying by UPI, check that the receiver name is TrekkingMantra. We are not responsible for money paid to anyone else.
• Share your payment screenshot / transaction ID so we can verify it. Bank or gateway charges are yours to bear.
• Every payment we receive is recorded and reflected on your booking and invoice.

5. Cancellation by you & refunds

Cancellations must be sent to us in writing (WhatsApp or email) by the person who booked. The date we receive it is the cancellation date. Unless the trip page, quotation or ticket says otherwise, the following applies to the total trip cost:

• 30 days or more before departure: 75% refund of the amount paid
• 15–29 days before departure: 50% refund of the amount paid
• 7–14 days before departure: 25% refund of the amount paid
• Less than 7 days, or not showing up: no refund

• For weekend trips, day treks and camping, the booking amount is non-refundable.
• Permit fees, train / flight / bus tickets bought for you and amounts already paid to hotels or transporters that we can't recover are not refundable.
• No refund for unused services, leaving the trip midway, or being removed from the trip for misconduct.
• Approved refunds are processed within 7–10 working days to the original payment method or the bank account you give us.
• If only some travellers in a booking cancel, the policy applies to their share of the cost.

6. Date changes & name transfers

• You may move to another date of the same trip once, if you ask at least 15 days before departure, subject to availability and any price difference.
• You may transfer your seat to another person up to 7 days before departure by sharing their details and ID. Room sharing may need to be re-arranged.
• Changes made later are treated as a cancellation.

7. Changes or cancellation by us

• If we cancel a departure (for example due to too few travellers), you can choose a full refund of the amount paid, or move to another date or trip.
• Itineraries are a plan, not a promise. We or the trip captain may change the order of places, skip or replace a sightseeing spot, or change hotels / vehicles of a similar standard because of weather, road conditions, landslides, traffic, permits or safety.
• Places such as Rohtang Pass, high passes and snow points depend on weather, road status and government permits on the day. If they are closed, there is no refund for them.
• Force majeure: we are not responsible for delays, changes or cancellations caused by events beyond our control — natural disasters, landslides, floods, snowfall, strikes, curfews, government orders, epidemics, road blocks or accidents. In such cases we will try to offer alternatives; refunds are limited to services not yet paid for that we can recover, and any extra cost (extra night stay, food, transport) is borne by travellers.

8. Itinerary, transport & stay

• Pickup: be at the pickup point at the reporting time. The vehicle leaves on schedule; if you miss it, there is no refund and reaching the group is at your own cost.
• Transport: travel is by the vehicle type mentioned (for example tempo traveller, bus or Volvo) or a similar one. Seats are allotted by the trip captain. Drivers must follow driving-hour rules, so night driving in the hills may be restricted.
• Stay: hotels, camps or homestays are on the sharing basis booked. Rooms are allotted by the trip captain; we try to keep same-gender sharing for solo travellers. Standard check-in / check-out times apply.
• Food: meals included are as per the plan (usually set or buffet menus). Tell us about dietary needs in advance; we can't guarantee special meals in remote areas.
• Facilities in the mountains can be basic — power cuts, limited hot water, weak mobile network and no ATMs are common. Carry some cash.

9. Health, fitness & safety

• Treks and mountain trips involve physical effort, altitude, cold and uneven terrain. By booking you confirm that every traveller is fit for the trip chosen.
• Tell us at registration about any medical condition, allergy or medication. People with heart, lung or blood-pressure conditions, pregnant women and anyone recovering from illness or surgery should consult a doctor before booking.
• High-altitude trips carry a risk of altitude sickness (AMS). Follow the captain's advice, drink water, and tell them at once if you feel unwell. We may stop a traveller from continuing for their safety.
• Adventure activities (rafting, paragliding, snow activities, ATV, horse riding and similar) are run by local operators; you take part at your own risk and pay them directly unless included.
• Always follow the trip captain's and local authorities' safety instructions.

10. Age rules

• Travellers under 18 must travel with a parent or legal guardian, who is responsible for them throughout.
• Some treks have a minimum age or fitness requirement, shown on the trip page.
• School and college groups travel under the supervision of their teachers / staff as agreed in the quotation.

11. Conduct on trips

• Treat fellow travellers, the trip captain, staff, drivers and local people with respect.
• Drugs are strictly prohibited. Alcohol is not allowed during travel, treks or activities, and smoking is not allowed inside vehicles or rooms.
• Harassment, abusive behaviour, violence or anything that endangers the group is not tolerated. The trip captain may remove the person from the trip without refund, and their return is at their own cost.
• Damage to vehicles, hotels or property must be paid for by the person responsible.
• Follow local laws and customs, respect religious places, and leave no trace — no littering or single-use plastic.

12. ID, permits & documents

• Carry an original government photo ID (Aadhaar, driving licence, passport or voter ID) for every traveller.
• Some destinations need permits or pilgrim registration (for example Rohtang Pass, Char Dham, inner-line permits). We apply for included permits using your details; entry can be refused if details don't match your ID.
• Foreign nationals must carry their passport and valid visa, and some areas need special permits.

13. Luggage & belongings

• Travel light: one main bag and a small day-pack per person, unless told otherwise.
• You are responsible for your luggage, money, phones, cameras and other valuables at all times.
• We are not liable for loss, theft or damage to personal belongings.

14. Travel insurance

Travel insurance is not included unless stated. We strongly recommend a policy covering medical emergencies, evacuation, trip cancellation and loss of belongings — especially for treks and high-altitude trips.

15. Our responsibility & liability

• We plan and coordinate your trip and arrange services such as hotels, camps, transport and activities through independent suppliers. We choose them carefully but are not liable for their acts, omissions or failures.
• We are not liable for injury, illness, death, loss or damage unless caused directly by our negligence. In any case, our total liability is limited to the amount you paid us for the trip.
• In an emergency we will help arrange medical care or evacuation; the cost of treatment, rescue and any early return is borne by the traveller.

16. Day treks & camping

• For local day treks and camping, transport to the meeting point or campsite is your own unless stated. Reach on time; groups start as scheduled.
• Treks may be shortened, rescheduled or cancelled for weather or safety; we will offer another date.
• At campsites, follow the timings for activities and the swimming pool, supervise children, and keep the campsite clean.

17. Group, B2B & customised trips

• Customised, school, corporate and private group trips follow the price, payment schedule and cancellation terms in the quotation you accept. These general terms apply to everything the quotation doesn't cover.
• Bookings made through partner companies follow the agreement between us and the partner; travellers still follow the conduct, safety and ID rules above.
• Creator, captain and vendor engagements are covered by their own written agreements.

18. Photos & videos

We and our trip captains may take photos and videos during trips and use them on our website, social media and promotions. If you don't want to appear, tell the trip captain or message us and we will avoid using identifiable images of you. Please ask fellow travellers before featuring them in your own content, and follow local rules on drones and restricted areas.

19. Communication

By registering you agree to receive booking and trip updates on WhatsApp, SMS, calls and email — for example confirmations, tickets, payment reminders and reporting details. We may also share offers; you can ask us to stop promotional messages at any time.

20. Your personal data

• We collect the details needed to run your trip (names, contact details, age / date of birth, ID, emergency contact, medical notes and payment records).
• We share only what's needed with hotels, transporters, permit offices, authorities and our trip captains to deliver your trip and keep you safe. We never sell your data.
• You can ask us to correct your details or delete them once your trip and any legal record-keeping period are over.

21. Feedback & complaints

If something isn't right during the trip, tell your trip captain straight away so they can fix it on the spot. If it's still not resolved, write to us within 7 days of the trip ending and we will respond within 7 working days. We value honest feedback — leave a review after your trip.

22. Governing law

These terms are governed by the laws of India. We will always try to settle any dispute amicably first; failing that, the courts at Jaipur, Rajasthan will have exclusive jurisdiction.

23. Changes to these terms & contact

We may update these terms from time to time; the version on this page on the date you book applies to your booking. Questions? Contact us:

• Trekking Mantra, C Scheme, Lalkothi, Jaipur, Rajasthan, 302001
• Phone / WhatsApp: 6367562588
• Email: [email protected]
• GSTIN: 08AAXFT7517L1Z7