Refund Policy

At TrekkingMantra.com, we strive to provide our customers with unforgettable trekking experiences in Jaipur. We understand that plans can change, and we want to be fair in handling refund requests. Our refund policy is designed to offer flexibility while also ensuring the sustainability of our trekking operations. Please carefully read the following refund policy before booking with us.

1. Cancellation and Refund Eligibility for Treks:

Customers who have booked a Sunday trek with TrekkingMantra.com are eligible for a refund if they cancel their plans at least 12 hours before the scheduled trek start time. In such cases, a refund of the total trek amount will be initiated, with a 5% deduction to cover processing fees.

2. Non-Refundable Scenarios for Treks:

If a customer cancels their trek participation within 12 hours of the scheduled trek start time or fails to show up on the day of the trek without prior notice, they will not be eligible for any refund. Additionally, refunds will not be issued for any partial use of services or if a participant leaves the trek midway for any reason.

3. Refund Process:

To initiate a refund, eligible customers must contact TrekkingMantra.com through our official communication channels. The refund will be processed using the same payment method used for the booking. Customers can expect to receive the refunded amount within a reasonable timeframe, subject to the policies of the respective payment gateway.

4. Trek Cancellation by TrekkingMantra.com:

In rare circumstances, TrekkingMantra.com may have to cancel a Sunday trek due to unforeseen events or adverse weather conditions. In such cases, all registered participants will be notified promptly, and a full refund of the trek amount will be initiated within a reasonable time. Participants will have the option to reschedule their trek or receive a full refund as per their preference.

5. Refund Policy for Camping:

Cancellation of your camping slot is permitted only if requested at least 2 days prior to the scheduled trek starting date. We understand plans change. If you need to cancel your slot within the 2-day period leading to the trek, unfortunately, we won't be able to process a refund.

6. Refund Policy for Trips:

For trips, the following refund policy applies:

• If you cancel before 15 days of the trip date, a 50% refund will be provided.
• If you cancel between 15 and 7 days before the trip date, a 25% refund will be provided.
• If you cancel within 7 days of the trip date, no refund will be provided.

Please note that once a trip booking is confirmed, no refunds will be processed unless it falls within the above-stated conditions.

Common Points Across All Sections:

• Participants take responsibility for any loss, injury, or medical problems during the trek, trip, or camping.
• Compliance with safety guidelines and instructions is required.
• TrekkingMantra.com may modify or cancel treks, trips, or camping due to unforeseen circumstances.

We encourage our customers to plan their trekking adventures thoughtfully and responsibly. TrekkingMantra.com aims to create memorable and enjoyable experiences for all participants, and we appreciate your understanding and cooperation in adhering to this refund policy. If you have any questions or need further assistance regarding refunds or our services, please feel free to contact our customer support team. Happy trekking!