At Trekking Mantra, we strive to provide an exceptional trekking experience for all our participants. To ensure clarity and transparency in our return and cancellation policy, please read the following guidelines carefully:
- Participants are required to register for our treks through our website, [Trekking Mantra](https://trekkingmantra.com/).
- Payments for treks may vary depending on the specific activities and the distance from the city.
- If a participant wishes to cancel their trek, a full refund will be initiated only if the cancellation request is received at least 12 hours before the scheduled trek time.
- Cancellation requests made less than 12 hours before the trek will not be eligible for a refund.
- In the event that we have to cancel a trek for reasons unrelated to natural causes or unforeseen circumstances, we will initiate a full refund to all registered participants.
- If a trek is cancelled due to any natural cause or unforeseen circumstances (e.g., extreme weather conditions, safety concerns), Trekking Mantra will initiate a refund of half the trek cost to all registered participants.
- For corporate treks, where participation is limited to a single group or company, specific cancellation and refund policies will be communicated to the organising party at the time of booking.
- Refunds will be processed using the same payment method used for the initial transaction.
- It may take a few business days for the refund to reflect in your account, depending on your payment provider's policies.
- If you need to request a cancellation or have any questions about our return and cancellation policy, please contact us through our website or via email at [[email protected]].
Please note that Trekking Mantra reserves the right to amend these policies as necessary. Any changes to our return and cancellation policy will be updated on our website and communicated to registered participants. We value your participation and look forward to providing you with memorable trekking experiences. Thank you for choosing Trekking Mantra for your outdoor adventures.